We understand that times can be tough which can make it hard to keep up with your bills. If you are facing financial difficulties we are here to help so please give us a call as soon as possible. Our team will:
Phone: 1300 005 123
If you are not in a position to speak with Kogan Energy directly you can call and have a representative (e.g. financial counsellor or a friend) speak on your behalf, provided you give them authorisation to do so.
There are plenty of not-for-profit organisations who specialise in financial counselling and welfare assistance.
You may be eligible for a rebate/concession on your Kogan Energy account. For more information on concessions, rebates or grants please check how to apply here.
Find resources about how we respond to hardship here.
Check out helpful suggestions and tips to lower your bill here.
We’re here to help! As soon as you are facing payment difficulties, let us know by giving us a call on 1300 005 123.
If you have not yet missed a payment (your bill is not overdue), there are a number of options available which are designed to help you avoid falling behind. These options include:
If you have an outstanding balance that you will not be able to pay in full it is important that you contact Kogan Energy as soon as possible so we can work together on setting up a payment arrangement. In setting up the payment arrangement we will take into account:
If you have missed paying a bill on time, we will offer you a tailored arrangement which is designed to assist you to manage ongoing energy costs, while repaying overdue amounts. This arrangement may include:
If you are struggling to keep up with your payment arrangement, it is important that you give us a call as soon as possible so that we can review your arrangement.
Unfortunately, if you do not contact us to change your payment arrangement and/or do not adhere to the agreed payment arrangement, your energy may be disconnected.
Payment extensions are helpful for those customers who may be experiencing short-term financial difficulty and need an extension.
If you have not paid your bill in full by the due date, we will send you a notification via your registered email address advising you that we are going to make a debit from your default payment method. If you would like to delay this debit by up to five business days you can do so by logging into your Kogan Energy online account and selecting 'move the payment date'. Alternatively, feel free to give us a call on 1800 515 313 and we can arrange the extension.
If you need to extend beyond five business days, then you will need to give us a call on 1300 005 123.
A payment extension may not always suit you and/or Kogan Energy, so once we better understand your situation we may determine an option that better suits both our needs.
There are some instances where Kogan Energy must take collection action to recover the costs of electricity in order to keep prices as low as possible for all customers. Kogan Energy will only take this action following consistent failure by a customer to make payments towards amounts owed to Kogan Energy.
Kogan Energy may credit check customers. When assessing creditworthiness, Kogan Energy rely on information from a number of sources which includes information disclosed to us by credit reporting bodies.
If you have any questions in relation to your credit report you can contact Illion Australia Pty Ltd on the details below:
If you have outstanding bills on your Kogan Energy account we will try our best to contact you to provide you with advice on how to lower your bills and to provide assistance in making payments on your account. If we have not been able to contact you and you have not contacted us, your electricity may end up being disconnected. Disconnection is always a measure of last resort to stop the amounts owing on an account increasing. It is crucial that if we notify you regarding an overdue account, you contact Kogan Energy immediately so we can assist you with your account.
To avoid disconnection, please talk to us so we can help you.
If you have been disconnected by Kogan Energy, you will need to contact us in order to organise reconnection of your electricity. You may be required to pay additional fees in order to be reconnected.
If you have not paid your Kogan Energy account, not responded to any of our attempts to contact you, and have left Kogan Energy – we may default list you with a credit reporting body, in accordance with applicable laws. Having a default listing against your name is essentially a flag to other businesses that you have not settled a debt.
A default listing may impact your ability to obtain credit in the future.
Like disconnection, this is something we do not like doing.
View how our Credit Reporting Policy here.