Frequently Asked Questions - Kogan Energy

Frequently Asked Questions

Our most asked questions, answered!

Is Kogan Energy available in my area?

Kogan Energy is available in Victoria, New South Wales, South East Queensland and South Australia.

To find out if Kogan Energy services your area click here.

Does Kogan Energy supply gas?

We offer gas across most of Victoria. At the moment we don’t offer gas in New South Wales, South East Queensland or South Australia yet, but contact us here and we’ll let you know if that changes.

To find out if Kogan Energy services your area click here.

Can I move to Kogan Energy if I’m moving house?

Yes! When you sign up to Kogan Energy, select the option ‘I’m planning to move to a new house soon (and want to set up Kogan Energy for my new house)’. 
Here you can give us the details of when you will be moving and where you will be moving to.
If you are a current Kogan Energy customer moving property, see our moving house guide here

Can I switch my business to Kogan Energy?

At the moment Kogan Energy supplies only to residential properties. However, we may provide our services to businesses soon! Contact our friendly team on 1300 005 123 or info@koganenergy.com.au and we’ll let you know if this changes.

I’ve been disconnected. Can I switch?

You can switch to Kogan Energy if there is no supply to your property or if you have been disconnected. We will arrange for your power to be connected but a reconnection fee will be charged.
Please note, you may be unable to switch if you have an outstanding amount with your existing retailer. Some retailers will not allow you to switch until payment is cleared.

What if I need a continuous supply of electricity?

No electricity retailer can guarantee a continuous supply of electricity. However, you can register your property as requiring life support if you or anyone else at your property relies on a continuous supply of electricity for critical medical life support equipment need to:

  1. Let us know when you switch by filling out the ‘Life Support & Sensitive Load’ section when prompted during the signup process.
  2. Let us know when you are a customer at any time by logging into your account, going into ‘My Settings’, selecting ‘Properties’ and filling out ‘Special Requirements’.
  3. You also need to talk to your GP or specialist to arrange for a backup power supply if there is an outage. Discuss with your GP or specialist to arrange for a backup power supply if there is an outage.

Find more information about this on our Life Support equipment page here.

How do I switch?

You can easily sign up online! All you need is your preferred payment details (credit card or bank account) and the information that we request about you and your property. 
It typically takes between 3 to 4 weeks to switch your supply in Victoria, South East Queensland and South Australia. In New South Wales it may take longer. We’ll keep you updated on the progress of your switch via email.

Does it cost anything to switch to or from Kogan Energy?

No, unless substantial work is required at your property or if your property requires same day or after hours reconnection or installation of a smart meter.
(Special fees do apply in these situations, but we will advise you of the costs in advance).

Please see our Fees and Terms & Conditions pages for more information

Will my power be cut off when I switch?

No, your power won’t be cut off (unless your current supplier has informed you of disconnection because of outstanding payment). Switching to Kogan Energy just involves transferring your information.

Why do I need to add credit card or direct debit details when I join?

We’ll take your preferred payment details at sign up so you can use them to pay your account once you’re a customer. You can change or add new details later.

By entering your preferred payment details you are giving us permission to take money out of your account to pay for your power. In addition, to ensure that we have the correct bank account details Kogan Energy has a Direct Debit Confirmation Process that works in three steps:

  1. We deduct $1 by direct debit from your allocated bank account and include a five-character confirmation code in the reference field. This is to test that we have the right account number for you.
  2. We credit the $1 to your Kogan Energy account for future use, and email you with a link to confirm your direct debit.
  3. To set up your direct debit*;* check your bank statement, find the 5-character code, click the link in the email and enter the code to confirm we can activate your direct debit.

How long will the switch take?

It’ll typically take between 3 – 4 weeks to switch your supply in South East Queensland, Victoria and South Australia. In New South Wales it could take a little longer. We’ll update you via e-mail as your switch progresses.

Who provides the Kogan Energy service?

Kogan Energy is powered by Powershop Australia, which provides electricity to Victoria, New South Wales, South East Queensland and South Australia, along with gas to areas of Victoria. To find out if Kogan Energy services your area click here.

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