Frequently Asked Questions - Kogan Energy

Frequently Asked Questions.

Our most asked questions, answered!

Is Kogan Energy available in my area?

Kogan Energy is available in Victoria, New South Wales, South East Queensland and South Australia.

To find out if Kogan Energy services your area click here.

Does Kogan Energy supply gas?

We offer gas across Victoria & New South Wales. At the moment we don’t offer gas in South East Queensland or South Australia yet, but contact us here and we’ll let you know if that changes.

To find out if Kogan Energy services your area click here.

Can I move to Kogan Energy if I’m moving house?

Yes! When you sign up to Kogan Energy, select the option ‘I’m planning to move to a new house soon (and want to set up Kogan Energy for my new house)’. 
Here you can give us the details of when you will be moving and where you will be moving to.
If you are a current Kogan Energy customer moving property, see our moving house guide here

Can I switch my business to Kogan Energy?

At the moment Kogan Energy supplies only to residential properties. However, we may provide our services to businesses soon! Contact our friendly team on 1300 005 123 or and we’ll let you know if this changes.

I’ve been disconnected. Can I switch?

You can switch to Kogan Energy if there is no supply to your property or if you have been disconnected. We will arrange for your power to be connected but a reconnection fee will be charged.
Please note, you may be unable to switch if you have an outstanding amount with your existing retailer. Some retailers will not allow you to switch until payment is cleared.

What if I need a continuous supply of electricity?

  1. If anyone at the property has life support equipment, please contact us to register the details as soon as possible. Registering your home or business as requiring life support is important so we can apply life support protections.
  2. By registering the life support equipment, we’ll make sure you’re kept up-to-date on any retailer planned energy supply interruptions. That means you’ll receive life support protections, including at least four business days’ prior written notice of retailer or distributor planned outages. If you’ve already registered with your distributor, they’ll let us know.
  3. Click here for more information or call us on 1300 005 123. (Monday-Friday, 8am-7pm AEST).

How do I switch?

You can easily sign up online! All you need is your preferred payment details (credit card or bank account) and the information that we request about you and your property. 
It typically takes between 3 to 4 weeks to switch your supply in Victoria, South East Queensland and South Australia. In New South Wales it may take longer. We’ll keep you updated on the progress of your switch via email.

Does it cost anything to switch to or from Kogan Energy?

Kogan Energy does not have joining fees or exit fees. There may be a fee from your distribution network for a meter read or reconnection that we will pass through, but we do not add any admin costs to this charge.
(Special fees do apply in these situations, but we will advise you of the costs in advance).

Please see our Fees and Terms & Conditions pages for more information

Will my power be cut off when I switch?

No, your power won’t be cut off (unless your current supplier has informed you of disconnection because of outstanding payment). Switching to Kogan Energy just involves transferring your information.

Why do I need to add credit card or direct debit details when I join?

We’ll take your preferred payment details at sign up so you can use them to pay your account once you’re a customer. You can change or add new details later.

By entering your preferred payment details you are giving us permission to take money out of your account to pay for your power. In addition, to ensure that we have the correct bank account details Kogan Energy has a Direct Debit Confirmation Process that works in three steps:

  1. We deduct $1 by direct debit from your allocated bank account and include a five-character confirmation code in the reference field. This is to test that we have the right account number for you.
  2. We credit the $1 to your Kogan Energy account for future use, and email you with a link to confirm your direct debit.
  3. To set up your direct debit*;* check your bank statement, find the 5-character code, click the link in the email and enter the code to confirm we can activate your direct debit.

Who provides the Kogan Energy service?

Kogan Energy is powered by Powershop Australia, which provides electricity to Victoria & New South Wales, along with gas! To find out if Kogan Energy services your area click here.

How long will the switch take?

It’ll typically take between 3 – 4 weeks to switch your supply in South East Queensland, Victoria and South Australia. In New South Wales it could take a little longer. We’ll update you via e-mail as your switch progresses.

Find out how much you could be saving with
Kogan Energy today!

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