Kogan Energy CDR FAQs

 

 

1         Disclaimer

Please note: Electricity customers may have some limitations sharing certain types of CDR data, including invoicing and billing data and certain account plan and pricing information. Customers with joint accounts or gas accounts are not currently able to share CDR data.

2         FAQs

2.1         What is Consumer Data Rights?

The Consumer Data Right (CDR) for Energy is a new regulatory regime in Australia that gives consumers greater control over their data held by businesses. The free service will enable consumers to authorise third parties (called Accredited Data Recipients or ADRs) to access their energy data. The aim of CDR is to improve and encourage innovations in new products and services, and competition across the industry.

CDR was initially applied to the banking sector, then expanded into the energy sector in November 2022, and will next apply to telecommunications. CDR provides a voluntary framework for safe and secure data sharing.

 

CDR will apply only to electricity accounts in the National Electricity Market (NEM), which covers the following states and territories – Queensland, New South Wales, Victoria, South Australia, Tasmania, and the ACT.

 

2.2         Who can share data?

Residential customers:

Eligible residential customers are those who:

·         are over 18 years old

·         have an active or past energy account (being one closed less than 2 years ago)

·         are Primary account holders

·         are Secondary and joint account holders (note: these customers won’t be able to make a CDR request until May 2024)

 

Small business customers:

Small business customers can grant consent for sharing CDR data if they fulfill the following requirements:

·         The person providing consent on behalf of the small business must be registered as an administrator on the organisation’s energy account.

·         The consent provider’s status must be confirmed as a nominated representative.

 

2.3         What data is shared?

·         Personal details (name, date of birth, address, ABN)

·         Your electricity account number and plan details*

·         Payment details, payment assistance details, and concessions

·         Electricity usage and metering information (including solar)

·         Billing history information*

 

*Please note, we currently have limitations on sharing certain types of CDR data for Electricity customers. We wont be able to share invoicing and billing data and certain account plan and pricing information. Customers will be able to request this information from 1 May 2024.

 

2.4         Who can I share my CDR data with?

You’re able to share your CDR data with any CDR-accredited third-party organisations (called an Accredited Data Recipient or ADR).

 

You can find a list of CDR-accredited organisations here.

2.5         How is my CDR data shared?

1.     First, you will need to give permission to a CDR-accredited third party (Accredited Data Recipient or ADR) to access your personal or business data held by Kogan Energy.

 

2.     You will then be sent to Kogan Energy’s CDR dashboard where we will verify your identity via a One Time Password (OTP) that we will send to the email/mobile* we have on file.

 

3.     Once we verify your identity, we will ask you to confirm and authorise the data you would like to share, who you are sharing it with, and whether it is a one-off transaction or an ongoing data sharing arrangement. You will also be able to see and manage the data you’ve consented to share and can withdraw your consent for a data sharing arrangement at any time.

 

4.     We will then collect, collate, and transfer the requested CDR data to your authorised ADR.

 

5.     You can then start using the ADR’s service. (For example, if you’ve decided to share your Kogan Energy data with a comparison website, you’ll be able to receive accurate quotes and product comparisons based on your real data).

 

*Email from 1 November 2023, mobile from 1 May 2024

 

2.6         Is it safe?

Yes. CDR was set up by the Australian Government and the process is led by the Treasury, working closely with, and monitored by the Australian Competition and Consumer Commission (ACCC) and the Office of the Australian Information Commissioner (OAIC).

 

There are strict protocols that apply to both the collection of CDR data and the use of that data under the Competition and Consumer Act and the CDR Rules.

 

There are also stringent accreditation criteria and privacy and information security standards that must be met by any third-party seeking access to CDR data, including being accredited by the ACCC.

2.7         Do I have to share my data?

No, sharing your data through CDR is entirely optional. Your data will not be shared through CDR unless you specifically request to be through a third-party ADR.

 

2.8         How do I stop sharing my data?

If you decide that you no longer want to share your CDR data with an accredited third party, you can make changes at any time through your Kogan Energy CDR Dashboard.

 

Once you log into your Kogan Energy CDR Dashboard, you go to the ‘Manage data sharing’ tab, and you can amend or stop any CDR data sharing requests instantly.

 

For access to your Kogan Energy CDR Dashboard, click here or visit: https://dashboard.cdr.koganenergy.com.au

 

2.9         Do you have a CDR Policy?

Yes, we do. Our CDR policy explains how we will operate under the regime, keep your data safe, and what to do where any concerns arise. It can be accessed here.

 

2.10      Questions and concerns

We’d love to hear from you! You can find information on how to contact us here.