Fees - Kogan Energy

Fees

Fees

Browse our current fee schedule below. When you use a service we will charge the fee to your Kogan Energy account. This information will be updated from time to time as the cost of providing these services may change.

Please note that these are standard service fees. Where additional work is required by an electrician or your distributor, or you live in a rural or remote area, an additional fee may apply. We may pass on to you any fees we receive from a distributor or other third party in relation to work performed at your request or work required because you have not complied with your obligations.

It is important that you provide clear access to complete the service you have requested. If you fail to meet an arranged appointment or provide access, you will still be required to pay the fee for the service requested.

You can find more information on our fees explained page here.

Every electricity distributor charges different fees to do works in their local area – find yours to see their service costs.
Find your local energy distributor below to see a list of common service fees. Some services might involve extra charges not listed here – if that’s the case we’ll let you know when you request the service from us.

Finding your distributor 
You can find out who your local electricity and gas distributors are on the Australian Energy Regulator’s website.

If you’ve got a Kogan Energy bill handy, you can also find your distributors’ details under the ‘Faults and Emergencies’ section.

How service fees work
Even though they’re coordinated through Kogan Energy, any services that need to happen physically at your property are done by your local energy distributor or metering coordinator. The costs for those services are charged to Kogan Energy, and then passed on to you.

Extra fees for customer error
If you ask us to request a service from your energy distributor or metering coordinator, but the service can’t happen because of an error on your side of things (for example, if a visit was scheduled but they couldn’t get access to the property), a fee is charged to Kogan Energy that we then pass on to you.

That fee could be lower, the same or even higher than the actual service request cost, depending on the policy of your distributor or metering coordinator.
Note: All fees are per job and includes GST.

Please click here or call us on 1300 005 123 if you would like to know more or if you have any questions.

AusNet Services

(Eastern Victoria and Melbourne’s Outer Eastern Suburbs)
Job Description Cost (including GST)
Special Meter Read $45.35
Manual Connection $45.35
Manual Disconnection $45.35
Remote Connection Free!
Remote Disconnection Free!
Afterhours Manual Connection $79.38

CitiPower

(Melbourne CBD and Inner Suburbs)
Job Description Cost (including GST)
Special Meter Read $38.64
Manual Connection $47
Manual Disconnection $47.71
Remote Connection Free!
Remote Disconnection Free!
Same Day Manual Connection $60.37

Jemena

(Melbourne’s Northern and Inner Western Suburbs)
Job Description Cost (including GST)
Special Meter Read $62.16
Manual Connection $64.5
Manual Disconnection $92.5
Remote Connection Free!
Remote Disconnection Free!
Afterhours Manual Connection $112.6

Powercor

(Central and Western Victoria and Melbourne’s Outer Western Suburbs)
Job Description Cost (including GST)
Special Meter Read $61.13
Manual Connection $69.64
Manual Disconnection $74.01
Remote Connection Free!
Remote Disconnection Free!
Same Day Manual Connection $113.45

United Energy

(Mornington Peninsula and Melbourne’s South Eastern Suburbs)
Job Description Cost (including GST)
Special Meter Read $30.64
Manual Connection $98.33
Manual Disconnection $65.23
Remote Connection Free!
Remote Disconnection Free!
Afterhours Manual Connection $114.17
Manual Connection Same Day $418.51
Afterhours Manual Connection Same Day $732.37
 

Ausgrid

(Sydney’s Inner and Northern Suburbs up to Newcastle and west to the Hunter Valley)

Job DescriptionCost (including GST)
Special Meter Read$15.87
Move In Read$15.87
Move Out Read$15.87
Site Establishment Fee$75.71
Manual Connection$15.87
Manual Disconnection$222.98
Afterhours Manual Connection$156.54

 

Endeavour Energy

(Sydney’s Western Suburbs, Blue Mountains and south to Wollongong)

Job DescriptionCost (including GST)
Special Meter Read$61.27
Move In Read$61.27
Move Out Read$61.27
Site Establishment Fee$42.89
Manual Connection$61.27
Manual Disconnection$137.17
Afterhours Manual Connection$344.20

 

Essential Energy

(Rural New South Wales)

Job DescriptionCost (including GST)
Special Meter Read$39.77
Move In Read$39.77
Move Out Read$39.77
Site Establishment Fee$98.85
Manual Connection$85.14
Manual Disconnection$93.29
Afterhours Manual Connection$215.52

 

Third Party Metering Charges

(These charges can vary depending on the location of your property.)

Job DescriptionCost (including GST)
Remote ConnectionUp to $13.40
Remote DisconnectionUp to $13.40
Smart Meter Exchange – Admin Fee$75.00
Non Standard Installation FeePass through

Energex

Job DescriptionCost (including GST)
Special Meter Read$15.18
Move In ReadFree!
Move Out Read$15.18
Manual ConnectionFree!
Manual DisconnectionFree!
Afterhours Manual ConnectionUp to $140.35

 

Third Party Metering Charges

(These charges can vary depending on the location of your property.)

Job DescriptionCost (including GST)
Smart Meter Exchange – Admin Fee$75
Non Standard Installation FeePass through

SA Power Networks

Job DescriptionCost (including GST)
Special Meter Read$20.31
Manual Connection$60.94
Manual Disconnection$60.94
Afterhour Manual Connection$136.41
Afterhours Special Read Fee$136.41

 

Third Party Metering Charges

(These charges can vary depending on the location of your property.)

Job DescriptionCost (including GST)
Non Standard Installation FeePass through
Smart Meter Exchange – Admin Fee$75

Every gas distributor charges different fees to do works in their local area – find yours to see their service costs. Find your local gas distributor below to see a list of common service fees. Some services might involve extra charges not listed here – if that’s the case we’ll let you know when you request the service from us. Finding your distributor You can find out who your local gas distributors are on the Australian Energy Regulator’s website. If you’ve got a Kogan Energy bill handy, you can also find your distributors’ details under the ‘Faults and Emergencies’ section. How service fees work Even though they’re coordinated through Kogan Energy, any services that need to happen physically at your property are done by your local gas distributor or metering coordinator. The costs for those services are charged to Kogan Energy, and then passed on to you. Extra fees for customer error If you ask us to request a service from your gas distributor or metering coordinator, but the service can’t happen because of an error on your side of things (for example, if a visit was scheduled but they couldn’t get access to the property), a fee is charged to Kogan Energy that we then pass on to you. That fee could be lower, the same or even higher than the actual service request cost, depending on the policy of your distributor or metering coordinator. Note: All fees are per job and includes GST.Please click here or call us on 1300 005 123 if you would like to know more or if you have any questions.

Schedule of fees

(All fees are per job and include GST)

Victoria

AusNet Services
Melbourne’s western and north western suburbs, as well as Victoria’s west and south west, including Bendigo to the north, Horsham to the west, Ballarat and Geelong.
Job Description Cost (including GST)
Reference Read $7.99
Move in Read $7.99
Move out Read $7.99
Reconnect – Remove Locks $73.25
Multinet
Melbourne’s inner and outer east, the Yarra Ranges and South Gippsland.
Job Description Cost (including GST)
Reference Read $8.58
Move in Read $8.58
Move out Read $8.58
Reconnect – Remove Locks $56.10
AGN
Melbourne’s northern and north eastern suburbs, Mornington Peninsula, north east Victoria, including Shepparton, Wangaratta and Wodonga, north western Victoria, including Mildura, central and eastern Gippsland, including Bairnsdale.
Job Description Cost (including GST)
Reference Read Up to $16.28
Move in Read Up to $16.28
Move out Read Up to $16.28
Reconnect – Remove Locks $107.80

New South Wales

Jemena
Job Description Cost (including GST)
Reference Read $17.60
Move in Read $17.60
Move out Read $17.60
Reconnect – Remove Locks $126.50