Life Support Equipment and Sensitive Load
What is Life Support equipment?
Life support equipment is equipment that is necessary to ensure the ongoing health and safety of people with certain medical conditions. Generally, life support equipment requires a continuous supply of electricity, which means your electricity retailer must be made aware of any life support equipment on your property.
If you or someone at your home requires continuous electricity supply for the use of life support equipment, please download and complete the appropriate form for your state from the selection below.
What is Sensitive Load?
Sensitive load is a requirement for the supply of electricity for medical purposes which do not fall within the registration requirements of life support equipment. For example, properties that house the elderly, continuous positive airway pressure devices (in Victoria), and surgeries, may be considered to have sensitive loads.
A property with a sensitive load does not receive the priority given to properties with life support equipment. Importantly, a property with sensitive load may not be recognised by your distributor and can be disconnected by us or your distributor.
Questions?
If you have any questions about life support equipment, or sensitive load, please get in touch by emailing us at info@koganenergy.com.au, or calling us on 1300 005 123 Monday-Friday, 8am-7pm AEST.
Eligible Life Support equipment and applications forms
Click on your state below to view eligible life support equipment and download registration forms.
You can return your completed life support registration form to us by email, fax or mail:
Email: info@koganenergy.com.au
Fax: 1800 881 158
Post: Kogan Energy
GPO Box 1639
Melbourne, VIC, 3001
Victoria
Eligible equipment
| Eligible equipment |
|---|
| Oxygen concentrator |
| Intermittent peritoneal dialysis machine |
| Haemodialysis machine |
| Positive Airway Pressure (PAP) machine |
| Ventilator |
| Ventolin nebuliser |
Click to download the Victorian life support concession and machine notification form: Victorian Life Support Concession and machine notification form.
Concessions may apply for life support equipment. Please see the Victoria tab of our concessions page for more information.
New South Wales
Eligible equipment
| Eligible equipment |
|---|
| Positive Airways Pressure (PAP) Devices |
| Enteral feeding pump |
| Ventilators |
| Oxygen concentrators |
| Total Parental Nutrition (TPN) |
| Left ventricular assist device |
| Home dialysis |
| Phototherapy equipment (Crigler Najjar) |
Click to download the NSW life support equipment registration form: NSW Life Support Equipment Registration form.
Concessions may apply for life support equipment. Please see the New South Wales tab of our concessions page for more information.
Queensland
Eligible equipment
| Eligible equipment |
|---|
| Oxygen concentrator (through the Queensland Government) |
| Intermittent peritoneal dialysis machine |
| Kidney dialysis machine |
| Chronic positive airways pressure respirators |
| Crigler Najjar syndrome phototherapy equipment |
| A ventilator for life support |
Click to download the QLD life support equipment registration form: QLD Life Support Equipment Registration form
Concessions may apply for life support equipment. Please see the Queensland tab of our concessions page for more information.
South Australia
Eligible equipment
| Eligible equipment |
|---|
| Oxygen concentrator |
| Intermittent peritoneal dialysis machine |
| Kidney dialysis machine |
| Chronic Positive Airway Pressure (PAP/CPAP) machine |
| Crigler Najjar syndrome phototherapy equipment |
| A ventilator for life support |
| Any other equipment that a registered medical practitioner certifies is required for a person residing at the customer’s premises for life support |
Click to download the South Australia life support equipment registration form: South Australia Life Support Equipment Registration form
Concessions may apply for life support equipment. Please see the South Australia tab of our concessions page for more information.
What if there is a Power Outage?
If you are experiencing a power outage and the situation is life threatening, please call 000 immediately and request an ambulance.
If you are experiencing a power outage and the situation is not life threatening, please call your local electricity network distributor on their faults and outages line immediately, as displayed below.
Victoria
| DISTRIBUTOR | AREA SERVED | FAULTS & OUTAGES |
|---|---|---|
| Powercor Australia | Western suburbs and western Victoria | 13 24 12 |
| Ausnet Services | Outer northern and eastern suburbs and eastern Victoria | 13 17 99 |
| United Energy | Southern suburbs and Mornington peninsula | 13 20 99 |
| Citipower | City and inner suburbs | 13 12 80 |
| Jemena | Northern and north-western suburbs | 13 16 26 |
New South Wales
| DISTRIBUTOR | AREA SERVED | FAULTS & OUTAGES |
|---|---|---|
| Endeavour Energy | Southern and western metropolitan Sydney and surrounds, including the Blue Mountains and the Illawarra | 13 10 03 |
| Essential Energy | Country and regional NSW, southern regional QLD | 13 20 80 |
| Ausgrid | Inner, northern and eastern metropolitan Sydney and surrounds | 13 13 88 |
Queensland
| DISTRIBUTOR | AREA SERVED | FAULTS & OUTAGES |
|---|---|---|
| Energex | Brisbane, Gold Coast, Sunshine Coast and surrounds | 13 19 62 |
South Australia
| DISTRIBUTOR | AREA SERVED | FAULTS & OUTAGES |
|---|---|---|
| SA Power Networks | 13 13 66 |
Your Rights and Safety
Your rights
If you correctly register your property as a property with life support equipment, which includes notifying Kogan Energy and returning the applicable life support registration forms:
- your property will not be disconnected under any circumstances (unless you request disconnection);
- your property will be flagged with your local distributor to ensure that:
- you are informed of any planned outages in advance, so that you can make arrangements to secure continued electricity supply during this period; and
- in the event an unplanned electricity outage occurs, your distributor is aware that you require the prompt reconnection of electricity and can make arrangements with you to ensure your electricity is reconnected as soon as possible.
Please note that if you do not return a completed copy of your life support registration form to us, we may remove the life support flag from your account. This means your distributor will not have your property marked as requiring life support, and you will not be entitled to the above rights.
Safety
Even if you have correctly registered your property as requiring life support, it is important that you are prepared for unexpected electricity outages. There are a few simple things you can do to ensure you are prepared:
- Regularly check the back-up battery of your life support equipment to ensure it is fully charged.
- Make sure you have important and up-to-date information on hand such as your doctor’s name and contact details, friends and family contact details, the location of the nearest hospital, and the name and contact details of your emergency contact person(s).
- Have a clear plan of what you would do if you lost electricity for an extended period.
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