Why do I need to add credit card or direct debit details when I join?

Why do I need to add credit card or direct debit details when I join?

We’ll take your preferred payment details at sign up so you can use them to pay your account once you’re a customer. You can change or add new details later.

By entering your preferred payment details you are giving us permission to take money out of your account to pay for your power. In addition, to ensure that we have the correct bank account details Kogan Energy has a Direct Debit Confirmation Process that works in three steps:

  1. We deduct $1 by direct debit from your allocated bank account and include a five-character confirmation code in the reference field. This is to test that we have the right account number for you.
  2. We credit the $1 to your Kogan Energy account for future use, and email you with a link to confirm your direct debit.
  3. To set up your direct debit*;* check your bank statement, find the 5-character code, click the link in the email and enter the code to confirm we can activate your direct debit.
Emma Wischer
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