What if you’re having trouble paying your bill?

There are many reasons that might prevent someone from paying their bills.

If we notice signs, or if you or someone on your behalf tells us that you’re having difficulty making payments, we will communicate with you to ensure you’re aware of the various options associated with our Hardship Policy.

You can read about our Hardship Policy here and if you are experiencing hardship – for any reason – or if you have any questions please get in contact with us on 1300 005 123