What if I need a continuous supply of electricity?

No electricity retailer can guarantee a continuous supply of electricity. However, you can register your property as requiring life support if you or anyone else at your property relies on a continuous supply of electricity for critical medical life support equipment need to:

1. Let us know when you switch by filling out the ‘Life Support & Sensitive Load’ section when prompted during the signup process.
2. Let us know when you are a customer at any time by logging into your account, going into ‘My Settings’, selecting ‘Properties’ and filling out ‘Special Requirements’.
3. You also need to talk to your GP or specialist to arrange for a backup power supply if there is an outage. Discuss with your GP or specialist to arrange for a backup power supply if there is an outage.

Find more information about this on our Life Support equipment page here.