COVID-19 - Kogan Energy

Kogan Energy support for customers impacted by COVID-19

The development of COVID-19 and its implications has led to an unprecedented time in Australia and across the world. All of us at Kogan Energy take our role in customer’s daily lives very seriously and we want all our customers to know we are here to support them as the COVID-19 situation develops and changes.

Our commitment to powering Aussie households.

We know every situation will be different, so we have a number of ways we can help and assist with changes in your circumstances from 1 March or as a result of COVID-19. We also have long-held practices and policies in place that enable us to provide flexible financial assistance to our customers in times of need.

If you are financially impacted by COVID-19

The first thing you should is get in touch with us early. We have your back and are ready to help for however long it takes.

For eligible residential customers some of the options available which will help give you piece of mind include:

  • Access to government grants and concessions for any eligible customers
  • Flexible and extended payment terms and arrangements
  • Tailored payment plans
  • Access to additional government and non- government assistance programs
  • Information and tools to assist you in lowering your energy costs

Working from home or self-isolating

If you are working remotely, or if you are in self-isolation, your energy usage is likely to change. Our usage tools are available to help you manage these changes.

  • Make sure you have the Kogan Energy app downloaded so you can track your usage daily to manage your costs and your usage behaviours. You can also use the online tools available in your account.
  • If you don’t have a smart meter you can enter your meter readings on your app.

How to contact us

If you need immediate assistance, please get in touch by phone.

We’re around Monday to Friday 8am – 7pm AEST

If you’re enquiry is less urgent, you can reach out to us via email and we’ll get back to you in no time.

We’re around Monday to Friday 8am – 7pm AEST

This page will be updated regularly as new information comes to light. Kogan Energy will continue to work closely with Powershop who are the power provider for Kogan Energy. Powershop is working closely with government, regulators and the industry on ways to support our customers to get through these tough times.

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