Moving House
Make moving to a new house a breeze with our checklist!
Moving house is super exciting but can also be stressful, so we have an easy two step power connection process to avoid some of the hassle. Follow the steps below to seamlessly transfer your energy to your new property, so you don’t get left in the dark!
1. Let us know you're moving
Give our friendly team a call on 1300 005 123 and let us know you are moving, it only takes about 10 minutes!
We can do same day connections for electricity accounts in most cases where you call us before 1pm. To transfer your gas, we’ll need about 3 days’ notice.
2. Turn off the main switch at the new property
Check the main switch is in the off position at your new property before having the power connected. If you don't have access to your property before moving in, ask your real estate agent for a hand in getting this sorted for you.
For safety reasons, your distributor requires the main switch to be off, and you could be charged extra if you forget.
1. Let us know you're moving
Give our friendly team a call on 1300 005 123 and let us know you are moving, it only takes about 10 minutes!
We can do same day connections for electricity accounts in most cases where you call us before 1pm. To transfer your gas, we’ll need about 3 days’ notice.
2. Turn off the main switch at the new property
Check the main switch is in the off position at your new property before having the power connected. If you don't have access to your property before moving in, ask your real estate agent for a hand in getting this sorted for you.
For safety reasons, your distributor requires the main switch to be off, and you could be charged extra if you forget.
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